This section is dedicated to the analysis of the general conditions regulating the sale on the website

The website on for use by Frhome S.r.l., with registered office in di Porta Romana, 6 - 20122 Milan, tax code and registration with the Milan Register of Companies no. 2068939, P. IVA 07481320724 is dedicated to coffee retail.

All sale methods, payment and delivery are listed in detail in the different sections of the site and are to be considered an integral and substantial part of this contract.

All contractual relationships stipulated through this website are ruled by the following General Conditions of Contract which form an integral part of any proposal, order and purchase confirmation and delivery of the products sponsored on the site.

We therefore invite you to carefully read the conditions below printing them and / or saving them on another durable medium of your choice.

The General Conditions of Contract are arranged in the following sections:


Field of application - effects

Contract formalization

Delivery methods


Planned supply

Frhome s.r.l. responsibility

Customer obligations

Right of withdrawal

Damaged products

Methods of payment






1.1. General Conditions ": all the conditions applicable to the contractual relationship between Frhome s.r.l. company and the "Customer", through the website

1.2. Frhome s.r.l. is the company that intends to make internet sales of food and non-food products belonging to its range.

1.3. "Products": all products and / or goods marketed by Frhome s.r.l. company on the website and belonging to its range. The products description is based on the indications provided by the manufacturer. The products delivered may not coincide with the images displayed on the www.ilcaffè website in the event that the manufacturer has modified the packages and therefore for reasons beyond Frhome s.r.l..

Frhome s.r.l. is responsible for the suitability, compliance, integrity of the product and in relation to the services provided (order, payment, delivery) features.

On the site it is not sold variable weight products, but only products that can be purchased per packs and multiples of them. Therefore, the valid weight of the purchased products is the one expressly indicated on the packaging directly by the manufacturer.

1.4. "Customer": is the products’ purchaser, whether natural or legal person.

1.5. "Public Offers": all products and prices indicated on the website constitute an offer addressed to the public with the limitations and modalities presented on the site and in the general conditions of sale.

1.6. "Special Offers": are the sales made by Frhome s.r.l company, for all or part of products and for limited periods of time, with a discount applicated on the normal selling price.

1.7. "Occasions" are the occasional sales of some products at particularly advantageous prices sold in assortment to other products purchased.

1.8. "Spending": is the purchase order with the products delivery in the following days of the order transmission from the customer to the company Frhome s.r.l. through the website.

1.9. "Place of delivery": the address where the "Customer" wishes to receive the delivery of the products, included in the "areas served" by Frhome s.r.l. company.

1:10. "Areas served": locations where you can benefit from the services offered by Frhome s.r.l. company.

1:11. "Product’s transport document": the document containing the detailed list of products purchased and delivered.

1:12. "Delivery time frames": time interval within which Frhome s.r.l. company will deliver the "products".

1:13. "Booking deadline": the latest time within which the order purchase and delivery can be made for the time frame chosen by the Customer among the available ones.



2.1. The General Conditions constitute an integral part of any proposal, purchase order and purchase confirmation of the products marketed by Frhome Srl company, in force on the date of the related order.


 3.1. All purchase orders sent by Frhome s.r.l. company must contain the necessary elements for the exact identification of the products ordered, the customer and the products place of delivery.

3.2. The purchase order sent by Frhome s.r.l. company is valid as a client's contract proposal.

3.3. The confirmation of the order by Frhome s.r.l. company, transmitted to the customer at the e-mail address indicated by him, confirms the order data and is valid as contract proposal’s acceptance.

3.4. The contract is considered concluded, and it is binding on both parties, when the order confirmation is sent to the customer.



4.1. The company Frhome s.r.l .: provides to deliver to the customer the products selected and ordered according to the procedures of the previous article, by its own means or by couriers and / or shippers of confidence.

4.2. Delivery is realised to the specific address indicated on the order which may be different from the customer's address.

4.3. The customer who wishes to change the goods delivery address, after he has placed the order, can contact Customer Service at (039) 334 7559766 or by e-mail at [email protected] requiring the modification, the request will be accepted if the order has not been processed yet.

4.4. The delivery of products is subject to the customer payment, to relative price and expenses where applicable, with the method chosen among the available ones presented by Frhome s.r.l.

Frhome s.r.l. delivers the orders only in the location - cities specified on the Site. The order will be delivered on the day communicated at the time of order and on order confirmation.

4.5. The delivery service is guaranteed only for the domiciles that can be reached by the means provided by Frhome s.r.l. (for example, structures that are only accessible via dirt roads, pedestrian areas, restricted traffic areas during the time of closure to transit, roads or private complexes are excluded). The delivery of goods is considered carried out on the floor of the address of the recipient if the building is equipped with a lift. If the building does not have a lift, the goods are delivered on the ground floor. The delivery employee must be able to quickly and easily deliver the goods, in order not to compromise the subsequent operation of delivery. The Customer agrees that the employee can desist from delivery in the case in which, after 10 minutes from the communication to the recipient (eg via intercom, mobile phone), to another intended subject or, also, to the stable's door, nobody showed up to receive the delivery. In this case, the circumstance will be equated with the absence of the recipient. If the recipient is an entrepreneur or a professional, the delivery is considered made to the person who, coming from the recipient address, is entitled to receive. For organizational and service efficiency reasons, the order must be verified and checked by the Customer during the delivery time. No claims will be accepted after delivery confirmation (signature for acceptance). For any anomaly detected, the customer must immediately communicate to the consignee who will take note of that. Frhome s.r.l. will then, (not later than 60 days), make the partial refund of the contested goods. Frhome s.r.l. will not be responsible for any delay occurred during the transport. Likewise Frhome s.r.l. cannot be held responsible for any loss, damage, incorrect or non-delivery caused by events and / or force majeure or unforeseeable circumstances, such as: natural disasters, adverse weather conditions (for example heavy snowfall) , possible strikes (of its own or other employees), means of transport accidents, explosions, or any other cause, similar or different.


5.1. All sales prices indicated on the site are expressed in Euro.

5.2. Product prices include VAT and all the other taxes.

5.3. The prices of the individual products indicated on the site cancel and replace the previous ones.

5.4. The prices applied are those indicated on the site at the time of the purchase order by the customer and they cannot be subject to any increase and / or decrease for any event that occurred after the conclusion of the purchase.


6.1. The planned supply is a service offered by that allows the final consumer to choose what to receive, when and how often. Article 6.2 describes how you can access the service.

6.2. The customer will have the opportunity to choose whether to activate a planned supply by choosing the type of product, the duration of the program and the related plan for the selected period.

6.3. Once the planned supply has been activated, the customer can access to the activated program through his / her user profile. The user profile offers the customer the chance to view the supply and then verify to the content, frequency and date of departure. The subsequent shipments will also be presented within the profile.

6.4. The customer has the opportunity to:

6.4.1. Alter the supply frequency. This change will affect all shipments that have not been processed or managed yet.

6.4.2. Cancel or pause the planned delivery according to the following ways. The planned supply of 3 months is not voidable, the 6 months supply can be cancelled after receiving at least 3 deliveries but it is also possible to pause it after the third month, the planned supply can be cancelled after receiving at least 6 monthly supplies but it is also possible to pause it after the sixth month.

6.4.3. Choose a new shipping address. This change will affect the subsequent shipments that have not been processed or managed yet.

6.5. When you decide to activate the planned supply, the customer has the opportunity to interact with the dashboard for the management of shipments and it is given to the customer the date by which it will be possible to change the configuration of shipments organized (see article 6.4)

6.6. It will be possible to activate a planned supply only through the use of the credit card and paypal as payment instruments. The method by which charges the value of the supply is as follows:

6.6.1. At the time of accession of the planned supply, the immediate debit will be made regardless of the date of receipt chosen.

6.6.2. To process the order, will charge the credit card provided or the paypal account indicated at the time of purchase. In case of a positive outcome the order will be managed and finally processed.

6.6.3. In case in which the charge is not successful will notify the customer of the non-debit.

6.6.4. From the second recurrence onwards, only the orders on which it will be possible to charge the credit card provided or the paypal account indicated during the purchase phase will be processed.

6.7. The price list of is subject, over time, to a price variation. Prices will only be increased if the request comes directly from the manufacturer or distributor. For the maximum satisfaction of its customers guarantees to those who sign the planned supply the price displayed at the time of supply signing itself. Any changes will be charged to



7.1. Frhome s.r.l. assumes no responsibility for the use that the customer intends to do of purchased goods. In the case of "faulty" goods or failure to deliver by the carrier, the only responsability by Frhome s.r.l. will be the one to provide to its replacement or alternatively to refund the amount paid. In no case Frhome s.r.l. will be held responsible for customer loss of earnings.

7.2. Frhome s.r.l. assumes no responsibility for disservices due to force majeure of any nature, in case it fails to respect the agreed time.

7.3. The cause of force majeure, for example, are: the strike by the carriers used by Frhome s.r.l., as well as any other circumstance that is beyond the control of the seller.


8.1. The customer agrees, once the online purchase procedure is completed, to provide for these General Terms and Conditions printing and conservation.

8.2. The information contained in the General Conditions of Contract must be viewed and accepted by the customer before sending the purchase order, to satisfy the condition set out in Articles. 3 and 4 of the D.lgv. n.185 / 1999. Acceptance takes place by marking the appropriate space on the site.



9.1. The customer who wishes to cancel the order, can contact the Customer Service (039) 3347559766 in section contact us, by e-mail and request cancellation, the request will be accepted if the order has not been processed yet.

9.2. The customer who for any reason is not satisfied with the purchase made, in entitled to withdraw from the contract and return the products, without any penalty and without specifying the reason.

9.3. The right of withdrawal must be exercised by the customer, by sending: e-mail, fax, or by sending a registered letter A.R. to: Frhome S.r.l., within fourteen working days from the product receipt.

9.4. If the withdrawal is made in compliance with the above conditions, the amount paid for the products and for delivery costs will be reimbursed to the customer by: bank transfer or check. The refund will be made as soon as possible, and in any case within 30 days from the date on which Frhome s.r.l. becomes aware of withdrawal by the customer.

9.5. Returned products must be received by Frhome s.r.l. service srl within 30 days from the delivery date.

9.6. Returned products must be returned intact, in the original packaging.

9.7. The only expenses charged to the customer for the right of withdrawal exercise are those one concerning the return of products to Frhome s.r.l. .



10.1. The customer is entitled to return and to request the goods replacement in case of any damage during transport. This right must be exercised by the customer, under penalty of forfeiture within two days of receipt, by contacting Customer Service (039) 334 7559766. Frhome s.r.l. will not be in any way responsible for the temporary or definitive unavailability of one or more products. In case, even temporary, of the ordered and paid products unavailability, Frhome s.r.l. will undertake to reimburse the Customer for the corresponding value.


11.1. offers a unique payment method: on-line via Paypal or by the credit cards indicated on the site. Payment can be made using only one type of card that covers the entire amount of the expense.



12.1. Any dispute concerning the application, execution, interpretation and violation of the contract stipulated online by the customer with Frhome s.r.l., is subject to Italian jurisdiction.

12.2. For any dispute between the parties, the Court has jurisdiction in the place of residence or domicile of the client, if located in Italy.

12.3. If the customer's domicile or residence is not in the Italian territory, the competent court is the one of the contract executions.


13.1. Frhome S.r.l. will proceed to the processing of customer personal data customer in compliance with the legislation on privacy as specified in detail in the information of the "Privacy" section.



14.1. The invoice request must be made at the time of purchase by e-mail to be sent to the "contact us" section as indicated in the D.P.R. of 10/26/1972 n. 633 - art.22.

The contracts stipulated online by the customer with Frhome s.r.l. are ruled by Italian law.

For all that is not expressly provided, the laws applied to the relationships and cases are specified within the contract stipulated online by the customer with Frhome srl. The customer declares to have carefully read and to accept expressly in particular the following clauses of the General Conditions of Contract: 7. Responsibility of Frhome srl; 9. Right of withdrawal; 10. Damaged products; 12. Disputes.

For the communications provided in the General Conditions of Contract, the customer can contact Frhome s.r.l. in the following ways:

e-mail: [email protected]

Mobile. (039) 334 7559766

Or use the CONTACTS section