Il Caffè Italiano wants to guarantee its customers maximum satisfaction during the shopping experience.
Pursuant to art. 52 of the Consumer Code, the Consumer may exercise the right of withdrawal even in the absence of a valid reason within 14 days of goods delivery communicating the intention to return the product by telephone or by mail correspondence. From the communication forward, the Consumer has another 14 days to return the goods at his own expense. During the same period of time, the Merchant undertakes to reimburse the amount paid for the purchase.
The right of withdrawal expires if the product is not intact:
Lack of original packaging;
Absence of integral elements of the product;
Product damage due to causes other than transport.
Furthermore, pursuant to art. 59 of the same Code the Consumer cannot exercise the right of withdrawal if:
He is in possession of VAT number;
He explicitly requested a product personalization;
The Right of withdrawal can, finally, be exercised only and exclusively by the Consumer who in first person has purchased one or more products and never through a third party.