Right of Withdrawal

“Il Caffè Italiano” wants to guarantee its customers the highest satisfaction during the shopping experience.

Under Article. 52 of the Consumer Code, the consumer may exercise the right of withdrawal even in the absence of a valid reason within 14 days after delivery of goods by communicating its intention to return the product by phone or email correspondence. From the date of Communication, the Consumer has another 14 days to return the goods at his own expense. In the same period, the dealer will refund the amount paid for the purchase.

The right of withdrawal shall not apply if the product is not intact:

  • Lack of original packaging;
  • Absence of product components;
  • Damage to the product for reasons other than transportation.

Furthermore, pursuant to art. 59 of the Code may not exercise the right of withdrawal the consumer that:

  • Be in possession of VAT;
  • Have explicitly requested a product customization;

The right of withdrawal may, finally, be exercised exclusively by the Consumer who personally bought one or more products and never from a third party.